Feedback & Complaints

We encourage and welcome all feedback. Whether it’s positive or negative, we’d love to hear from you so that we can continue to improve upon our offering.

At enably, we’re committed to ensuring you have a positive experience every time you deal with us. We understand that sometimes we may fall short of your expectations and if this is the case, please let us know so that we can review further.

You can contact us via these details:

Resolving an issue

If you have any issues you’d like to bring to our attention, please contact our office via the details above. In most cases, we’ll aim to resolve your issue on the spot however if we need to investigate further, we will aim for a resolution within 7 days.

Our Internal Dispute Resolution team are here to assist in any matters that need a closer look.

In the unlikely event that we’re not able to reach a mutual resolution, you can contact the Credit and Investment Ombudsman (CIO). The CIO is a free, independent and impartial dispute resolution service.

Please note, the CIO will request that you attempt to resolve your issue with enably in the first instance.

You can contact the CIO via these details: